reservation and cancellation policy

We inform our customers that the booking service run – by Resdiary (www.resdiary.com), with the support of the platform interbank Stripe (stripe.com) – involves the insertion of a valid credit card number as guarantee the reservation. Therefore, at the time of booking you will not be taken any amount, and the information will be retained only to confirm the reservation. If the reservation were to result in a “no show” of the person, will be charged a amount of € 100 (One hundred / euros) per person booked, and will be invoiced for the amount charged on credit card. In case of cancellation, communicated to us in writing at least 24 hours-by email, to the address: ligalli@villafrancahotel.it, this amount will not be forfeited and, therefore, no charge will be applied.